Set up rules to automatically complete incoming messages that contain a specific keyword or phrase, is of a specific message type, is received by a specific profile, is from a Brand Keyword, is from a member of a VIP list, is from a Twitter user with a specific follower count or verified status or any combination of these criteria. You can configure or delete rules and turn them on or off by returning to Global Settings. You can learn more about managing tags by reading our Message Tagging article. Tags that are included in your Group also appear.
is from a Twitter user with a specific follower count.only contains a certain content type (URLs, Images, or Emojis).is from a member of a selected VIP list.is for selected profiles with a specific with message type.Decide the criteria you want messages to meet for the rule you're setting up.Select Inbox message for the Rule Type.Enter a title for the rule and a description of what the rule does.Click Automated Rules under Global Features.Note: You must have the Manage Profiles company permission and the Manage Advanced Inbox Features feature permission to set up these rules. You can set up Auto-Tagging rules by following these steps: Automatically tag incoming messagesĪuto-Tagging helps you add rules in the Smart Inbox to automatically tag inbound messages. You can create automated rules for the Smart Inbox to automatically tag your incoming messages for better customer care routing, complete messages to keep your Inbox view clear, create automated alerts and hide messages that aren’t appropriate or don’t require action.
This article contains the following sections:Īutomated Rules FAQ Automated Smart Inbox Rules Make sure to accurately scope which profiles you want your rules to apply to before saving them. Any modifications you make to an Automated Rule also apply to all of the Groups you're a part of. Note: When you create an Automated Rule it applies to all Groups you're a part of. For example, you can set up rules to tag and/or complete all incoming messages based on specific keywords, phrases or message types. If you are on the Advanced plan, you can use Sprout’s Automated Rules to create systems for categorizing and measuring your inbound messages, including reviews, in the Smart Inbox and outgoing published posts.
New to Sprout Social? Learn about our Smart Inbox here.
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